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Policies and KPI’s

Policies

ECS Consultants work to an internal quality system, interpreted via a range of policies and procedures. The following policies relate to both the treatment of staff and the quality of service delivery.
Click on the links below to view ECS Ltd’s corporate policy statements in a print friendly format.

Equal opportunities policy

Health & Safety policy

Environmental policy

Equality Policy

Quality Policy

Key Performance Indicators

Design documentation handed over on the client deadline.
Pre-tender estimates within 10% of the lowest tender.
All contract meeting minutes will be distributed within three working days.
All site works decisions will be made within one working day.
All instructions will be issued within two working days.
Interim accounts valued within four working days.
All letters will be answered within three working days.
Telephones will be answered within four rings during office hours.

Satisfaction questionnaires will be issued for all projects over £25K and the results acted upon in order to continually improve performance.

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